Financial Service Representative (FSR)

PCPI is a career and workforce development organization that receives funding from the Government to support job seekers with job search resources and connection to employment opportunities.


Name of Position:  Financial Service Representative (FSR)

Location of work:  Toronto

Job Description: As a member of the Financial Services Team you would be assisting clients by proposing solutions to address financial objectives such as debt management and other financial goals.

Compensation: $14.25 – $15.75/hr.

Terms of Employment: Permanent Full time from 8am to 11pm

Employment Conditions: Indoors, frequent medium noise levels

Description of employer: Call Centre, located in Toronto


Responsibilities would include but not be limited to:

•  Negotiating, planning and assisting customers with correct payment resolutions on one or multiple Credit Card.
•  Research and answer questions regarding account status; assist as personal financial advisor over the phone and ownership of fiduciary responsibility for the creditor. ;
•  Administrate financial assessments and ensuring the account is handled correctly for the best positive customer experience.
•  Submit reversals for late fees, interest and left over balance applications to the credit department with recommendations for approval or rejection; or approve or reject applications within authorized limits ensuring that credit standards of the institution are respected.
•  Initiate consumer negotiations for debt recovery through phone. Inform customers of outstanding balances while attempting to collect payments, review and verify customer account information.
•  Performing financial assessments on consumer accounts and then placing them in the appropriate program for debt repayment.
•  Conduct payment transactions electronically and negotiate payment arrangements for customers on their accounts within FDCPA guidelines
•  Review and update credit and loan information on customer files.
•  Use skip trace when needed to find additional customer contact information and to collect on delinquent accounts.


Skills & Requirements:

•  Empathize and communicate
•  Apply training and knowledge of credit management to provide innovative solutions to customers
•  Proficient computer skills, learn new things and be receptive to feedback
•  Service/agency experience an asset
•  Strong time-management and organizational skills
•  Excellent communication skills, sales-oriented and excellent phone etiquette


How to Apply:

•  Please email your resume to by April 05, 2021