Join PCPI – PROJECT MANAGER Newcomer Services

PROJECT MANAGER Newcomer Services

 Progress Career Planning Institute (PCPI), is a Career Development organization that supports job seekers and newcomers with employment, skills development training, settlement and businesses with HR Solutions to address skills gap in the labor market. PCPI is seeking a Project Manager for its Toronto East Newcomer Services (TENS) program which provides support and help to newcomers throughout their settlement and integration process.  Funded by Immigration, Refugee and Citizenship Canada (IRCC), this project provides a range of settlement services including language training, employment and supports, networking activities, culinary program, and social and recreational activities.



The Project Manager is responsible and accountable for leading the implementation, marketing, evaluation, quality control/monitoring, risk management, staff supervision and progress reporting to effectively attain the goals the Toronto East Newcomer Services project. The position will form and maintain working relationships with the PCPI’s other projects and with community service providers to ensure that the goals, objectives and deliverables of the project are met on schedule.  The incumbent to the position is responsible for the management and delivery of high-quality programming and for creating innovative and good practices service delivery models to seamlessly support the settlement and integration needs of newcomers.   These duties will embrace the promotion of PCPI’s values and mission, and support newcomers while concurrently help to build and develop high-functioning teams to effectively deliver these services.


 Program Management:


  • Develop detailed project plans and lead the implementation of the project through engagement with government, senior management,  staff and community service providers

  • Ensure that staff and stakeholders understand the definition of TENS scope and objectives

  • Ensure that the project  and  services are in compliance with organizational policy and funding guidelines

  • Create and maintain comprehensive project documentation and meet all reporting deadlines and requirements, with specific regard to funder and senior management requests

  • Ensure resource availability and allocation for services

  • Measure project performance using appropriate tools and techniques and as directed by PCPI and funder

  • Support staff in planning, coordinating and evaluating services, activities and special events

  • Survey clients and service providers on an ongoing basis to gather feedback on service satisfaction

  • Work collaboratively with project team and management to develop  and implement an outreach plan to increase project awareness and attract community engagement

  • Identify and respond to gaps in services and engage stakeholders in contributing and  participating in addressing these gaps through new initiatives and or through our projects and services

  • Identify partnership opportunities and develop Memoranda of Understanding between PCPI and partnering  organizations, to work  collaboratively on identified services

  • Works collaboratively with staff to create opportunities for sharing participants’ experiences and advocacy opportunities

  • Coordinate and delegate  project activities that correspond with staff members’ individual strengths, skill sets and experience levels



  • Assist the with recruitment and hiring of project staff

  • Assist with staff onboarding ensuring clear understanding of PCPI’s organizational Policies, Procedures and how they work with the project funding guidelines

  • Establish staff members’ duty expectations and monitor progress, output and input, challenges and clarify specific requirements of the project

  • Supervise and motivate team providing ongoing leadership development to and ongoing feedback through regular one-on-one meetings and annual performance evaluation

  • Act as a resource to the project team and hold regular team meeting to review project progress, output, challenges and to clarify specific requirements of the project

  • Monitor project progress and finances as required; recommend modifications to project plans and/or budgets as needed and lead any refinement processes.

  • Ensure delivery of the project is consistent with agreements, requirements and goals, and in compliance with policy and processes.

  • Coordinate the duties and responsibilities of the program(s) team(s) and establish staff schedule to fulfill the project deliverables, and meet regularly to provide support, monitor progress and participate in project activities.

  • Ensure that the security and confidentiality of all data is maintained consistent with provincial regulations and policy.

  • Utilize project data to prepare quarterly progress reports for submission and inform continuous quality improvement and refinement of each project. Document quality improvement processes and changes.

  • Prepare a monthly progress report to the president on all project activities and assist to develop internal reporting forms and processes.

  • Record staff attendance and submit an accurate bi-weekly attendance sheet to HR/ Finance Department in a timely manner, for payroll purposes.

  • Work collaboratively with project support team in monitoring of resources usage, provision and project supply inventory

  • Ensure all health and safety needs are met in accordance with organizational policy and the Occupational Health and Safety Act

  • Develop and maintain project service delivery processes and  procedures

  • Support all other administrative requirements of the program

  • Perform other related duties as assigned



  • A bachelor degree Social Service, Sociology or Psychology plus a minimum of five years recent experience and success in project management, preferably in the social service sector.

  • Project management certification a valued asset

  • Understanding of immigration and settlement programs in the non-profit sector

  • Experience in design and development of settlement programs

  • Proven ability to manage and deliver projects with successful outcomes

  • Demonstrated skill and experience in community engagement and partnerships

  • Excellent interpersonal, communication and organizational skills

  • Excellent analytical skills with strong attention to detail and problem solving ability.

  • Flexibility and the temperament and skills to manage change in a rapidly evolving diverse environment

  • Settlement initiative with stringent targets with a fixed timeline

  • Experience in workshop design and facilitation both in person and on line

  • Experience in managing a team and evaluating their performance

  • Demonstrated experience in conducting primary and secondary research to support and recommend new programming

  • Ability to be innovative, creative and solution seeking

  • Political acuity is a must as well as the ability to work with people from diverse demographics

  • Experiences with advanced knowledge of Microsoft Word, PowerPoint, and Excel

  • Working knowledge of a variety of social media platforms

  • Proven ability to develop relationships with key stakeholders to establish trust, credibility and respect

  • Collaborative leadership style with the ability to work in a diverse team environment.


  • General office setting

  • Must be willing to work flexible hours and remotely

  • Some travel required so a car is an asset

BENEFITS: healthcare, vision, dental and long term disability as well as contributions to pension.


Please submit a resume and cover letter to  by Thursday,  February 18, 2021.

Progress Career Planning Institute is an equal opportunity employer.  We embrace diversity and are committed to creating an inclusive   workplace

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodations will be provided through the hiring process provided the candidate makes such requests in advance.

Only qualified candidates will be invited to attend and interview.

A mandatory police check is required for all successful candidates prior to hiring.