Career Opportunities

PCPI is a career and workforce development organization that receives funding from the Government to support job seekers with job search resources and connection to employment opportunities. Through this initiative, PCPI is working with an employer who is seeking:

Name of Position:     Call Center Trainer

Location of work: Scarborough

Job Description:  The Call Center Trainer will facilitate new hires and internal cross training programs as well as to conduct full scope of activities required to deliver new and on-going trainings for call center personnel’s.

Compensation: TBD

Anticipated Start Date: ASAP

Terms of Employment: Full time.

Number of positions: 1

Description of employer:  The employer is a reputed call centre service provider serving its clients for over ten years now.

Responsibilities:

• Facilitates new hire and internal cross training programs
• Assesses employee training needs and provide feedback to management
• Conducts full scope of activities required to deliver new employee and on-going training for call center personnel. (Room set up, materials printing, coordination of new hires, etc.)
• Develops, updates and distributes training curriculum, guides, job aids and other written materials to call center personnel
• Conducts comprehensive testing as required throughout curriculum
• Maintains training records
• Provides post training support and on the job mentoring to recently trained call center agents
• Coordinates training projects assigned by management and ensure project completion by target deadlines

JOB REQUIREMENTS – All applicants must meet the following:

• 2+ years of call center training experience
• Strong operational, managerial, and organizational skills
• Able to quickly adapt to job changes
• The ability to work in a fast paced environment
• Demonstrates accuracy, thoroughness, and orderliness in performing work assignments
• High School Diploma; or equivalent combination of education and experience. Post-Secondary educational experience and CTDP an asset

How to Apply:

• Please email your resume to saeed@careerplan.net
• Posting expires on by July 14, 2021
• Only those shortlisted for an interview will be contacted
• Applications from agencies will not be accepted