Career Opportunities

PCPI is a career and workforce development organization that receives funding from the Government to support job seekers with job search resources and connection to employment opportunities. Through this initiative, PCPI is working with an employer who is seeking:

Name of Position:           Customer Service Representative

Location of work:   Pickering

Job Description:     The successful candidate will enjoy working in a dynamic, challenging and rewarding environment, developing strong relationships with clients.  As a key member of the client service team, the customer service representative is responsible for addressing client’s incoming calls and inquiries. Minimum 1-year of customer service experience is preferred.

Compensation:      $14.25/- per hour

Anticipated Start Date: As soon as possible

Terms of Employment: Full-time permanent position

Number of positions: 1

Employment Conditions: Indoors

Description of employer:  The Employer is a professional services firm that specializes in a whole-home water filtration system.

Responsibilities: This includes the following, but is not limited to:

• Answer incoming calls and making outbound calls to schedule and confirm appointments
• Ability to deal with varying client personalities
• Ensure timely and accurate client responses
• Ability to assist clients effectively by solving customer disputes
• Excellent communication and interpersonal skills
• Discuss products offered and ensures customer satisfaction
• Outgoing personality with strong people skills
• Complete supporting paperwork and data entry as required
• Maintain and update client files
• Accuracy and an eye for detail to capture all client information
• Create and maintain service reports
• Any other duties assigned by the manager

JOB REQUIREMENTS – All applicants meeting the following requirements would be preferred:

• Minimum 1-year prior customer service experience would be preferred
• Minimum high school diploma or equivalency
• Strong communication and negotiation skills
• Detail-oriented and works with a high degree of accuracy
• Ability to multitask
• Handles confidential financial and personal information appropriately
• Ability to tactfully handle stressful and difficult situations
• Possess strong problem-solving skills
• Attention to detail, organization and interpersonal skills are required
• Self-organizing and able to multi-task
• Strong communication skills
• Able to work independently and as part of a team
• Duties as otherwise assigned

How to Apply:

• Please email your resume to fernandes@careerplan.net
• This posting expires on September 17th, 2021.
• Only those shortlisted for interview will be contacted.
• Applications from agencies are not accepted