Career Opportunities

PCPI is a career and workforce development organization that receives funding from the Government to support job seekers with job search resources and connection to employment opportunities. Through this initiative, PCPI is working with an employer who is seeking:

Position: Financial Customer Service Representative – REMOTE, $17/HR

The Financial Customer Service Representative is a professional, responsible, and goal-orientated individual who handles mainly inbound and occasional outbound customer interactions with a high degree of customer service, sensitivity and urgency. There are many opportunities for growth within the company. Employer is looking for friendly, energetic call centre customer service representatives to provide exceptional customer service on behalf of one of Canada’s largest financial institutions.

Employer Location: North York
Salary: $15.50/HR during training and $17.00/HR after training
Number of Positions: 20
Employment Type: Full time/ permanent

Schedule: 5 days a week with a rotational schedule between the operating hours of
• Monday to Friday – 7am to 11pm
• Saturdays – 8am to 6pm
• Sunday – 1pm to 8pm


Description of employer: The employer is a one of the reputed call centre service providers serving its clients for over many years now.
Responsibilities:
• Receive inbound and make outbound customer calls regarding past due accounts and facilitate payment arrangements to bring accounts current
• Handle each call with a high level of professionalism and respect while ensuring the needs of the customer and business are satisfied
• Resolve customer account discrepancies
• Respect and uphold privacy and protection of customer information
• Meet and exceed individual targets and performance expectations

Minimum Requirements:
• Have strong communication and computer navigation skills
• Have the ability to multitask efficiently
• Is committed and willing to learn and grow within the business
• One year of experience working in a high-volume call centre environment is an asset
• Must be available to work flexible shifts

How to Apply:
• Please email your resume to saeed@careerplan.net by May 24, 2022
• Only those shortlisted for an interview will be contacted
• Applications from agencies will not be accepted