JOB BOARD (External Job Posting)

 

Name of Position: Customer Service Representatives (No Sales).

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Location of work: Scarborough.

Compensation:

Anticipated Start Date:

Terms of Employment:

Work Schedule: TBD – Monday to Sunday between 8:00am to12:00am

Company Description: Call Centre – Customer Contact Centre and Business Process Outsourcing

Responsibilities

Provide optimum customer service to the clients and end users of One Contact, Inc. products and services.

Provide customer service at a level consistent with the service level targets

Build customer histories by logging accurate information and case notes in a call-tracking database for each contact.

Drive customer satisfaction by developing & maintaining a thorough knowledge of all Loyalty Program functions, features, and procedures.

Remain calm and focused while meeting customer needs, even in confrontational situations; make decisions and resolve problems independently.

Route calls to appropriate resource(s) as necessary.

Requirements

Excellent customer service skills; proactive; professional and friendly approach to be able to quickly develop a rapport with customers over the phone

Active listening skills; demonstrating the ability to problem solve and make sound decisions

Excellent verbal and written communication skills

Solid work ethic combined with a positive “can do” attitude

The ideal candidate

Able to work independently as well as within a team environment

Proficient in various computer/software programs

Familiar with customer service principles and practices

Provide timely feedback to supervisors/management regarding service failures or customer concerns.

Application Deadline: ASAP

How to apply: Please refer to Customer Service Representatives (Non Sales) and connect with Muhammad @ 416-439-8448 x 266 or saeed@careerplan.net