JOB BOARD (External Job Posting)
Name of Position: Customer Service Representatives (No Sales).
Location of work: Scarborough.
Anticipated Start Date:
Terms of Employment:
Work Schedule: TBD – Monday to Sunday between 8:00am to12:00am
Company Description: Call Centre – Customer Contact Centre and Business Process Outsourcing
Provide optimum customer service to the clients and end users of One Contact, Inc. products and services.
Provide customer service at a level consistent with the service level targets
Build customer histories by logging accurate information and case notes in a call-tracking database for each contact.
Drive customer satisfaction by developing & maintaining a thorough knowledge of all Loyalty Program functions, features, and procedures.
Remain calm and focused while meeting customer needs, even in confrontational situations; make decisions and resolve problems independently.
Route calls to appropriate resource(s) as necessary.
Excellent customer service skills; proactive; professional and friendly approach to be able to quickly develop a rapport with customers over the phone
Active listening skills; demonstrating the ability to problem solve and make sound decisions
Excellent verbal and written communication skills
Solid work ethic combined with a positive “can do” attitude
The ideal candidate
Able to work independently as well as within a team environment
Proficient in various computer/software programs
Familiar with customer service principles and practices
Provide timely feedback to supervisors/management regarding service failures or customer concerns.
Application Deadline: ASAP
How to apply: Please refer to Customer Service Representatives (Non Sales) and connect with Muhammad @ 416-439-8448 x 266 or firstname.lastname@example.org